Assistant Regional Service Manager
Key Responsibilities
- Manage and standardize service operations across service-centers and field service activities in the region: implement consistent service processes, checklists and quality standards.
- Drive service-center and field team performance: turnaround time, first-time fix rate, job volumes, repair quality and efficiency.
- Coach and develop your regional service team and partner personnel; ensure training, compliance, and process adherence
- Proven ability to lead partner networks and to manage cross-functional collaboration with Material management, technical team, logistics, and service teams.
- Ensure excellent dealer satisfaction and maintain strong relationships, collect regular feedback, address their concerns and ensure the support they need.
- Maintain effective communication and collaboration with the sales team: ensure alignment between sales and service.
- Strong technical understanding of mobile-device service/repair: service centers, field service, spare parts, warranty flows.
- Analyze region-wise service data: job volumes, repeat repair rates, parts consumption, competitive service activity, translate insights into action.
- Drive growth of service business: paid repairs, accessories, monitor revenue, margin and cost of service operations.
- Spare-parts logistics and inventory in the region: ensure availability, reduce downtime, optimize cost.
- Handle major issues and lead root-cause resolution and preventive actions.
- Travel throughout the region regularly to visit service-centers and dealers, build relationships, audit partner performance, and drive continuous improvement.
