Assistant Manager, Network Operations & Support

• Bachelor of Science (BSc) in Electrical & Electronic Engineering, Computer Science & Engineering, Electronics and Telecommunication Engineering

• B.Sc. or equivalent in Electrical & Electronic Engineering, Computer Science, Telecommunications, or a closely related technical discipline from a recognized university

Preferred Qualifications 

• CCNA or CCNP (Cisco), MikroTik MTCNA / MTCRE, or equivalent industry certifications
• Working knowledge of FreeRADIUS and subscriber authentication systems for cross-team coordination with IT & Systems
• Understanding of DDoS mitigation, firewall policy management, and ISP-level network security practices
• Experience managing helpdesk or NOC ticketing platforms (Freshdesk, Zammad, or equivalent)

• 5 to 7 years

• Age 28 to 55 years
• Only Male

• Minimum 5 years in ISP or telecom network operations, with at least 2 years in a team lead or supervisory capacity
• Solid working knowledge of GPON architecture — OLT, ONU/ONT, splitter design, and optical signal budget calculation
• Strong proficiency in MikroTik Router OS configuration and troubleshooting — mandatory given its widespread use across Bangladesh ISP networks
• Demonstrated experience commanding major network incidents — running bridge calls, coordinating multiple teams, and providing status updates under pressure
• Proven track record managing shift-based teams including scheduling, performance reviews, and accountability in a 24/7 environment