Assistant Manager, F&B (Service)

Workplace Type

Full-time

Job ID: IJOB202660805

• Supervise and manage daily F&B Service operations.
• Ensure excellent guest service and maintain high service standards.
• Lead, guide, and monitor F&B Service staff performance.
• Prepare duty rosters, assign stations, and conduct daily briefings.
• Monitor restaurant, banquet, room service and other F&B outlets.
• Develop and maintain relationships with corporate clients and key business accounts.
• Conduct regular sales visits to corporate offices, organizations, and potential clients to generate banquet and event business.
• Identify new business opportunities for conferences, meetings, weddings, corporate events and social functions.
• Follow up with corporate clients and potential customers regarding banquet inquiries and proposals.
• Coordinate with the Sales & Marketing team to generate and convert banquet leads.
• Monitor and ensure the smooth execution of banquets, conferences, meetings, and special events.
• Handle guest complaints and ensure effective service recovery.
• Promote F&B products, promotions, and upselling opportunities.
• Monitor cleanliness, hygiene, grooming, and safety standards.
• Control breakage, wastage, and operating supplies.
• Coordinate with Kitchen, Stewarding, Front Office, Sales, and other departments.
• Assist in inventory and stock-taking activities.
• Conduct on-the-job training and coaching for service staff.
• Prepare daily operational reports and follow up on outstanding issues.
• Ensure compliance with hotel policies, SOPs and departmental standards.
• Assist the F&B Manager in achieving revenue, banquet sales, guest satisfaction and operational targets.