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Quality Hospitality Limited (Q-HOTEL Dhaka)Verified
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Bachelor’s Degree or Diploma in Tourism & Hospitality Management, Business Administration or related field from a recognized university.
Minimum 10–15 years of progressive experience in the hospitality industry.
At least 5 years as Assistant Chief Concierge / Chief Concierge / Senior Concierge in an upper-upscale or five-star hotel.
Pre-opening experience in a five-star / upper-upscale hotel will be considered a strong advantage.
Experience with international hotel brands in the Dhaka market will be an added advantage.
Excellent command of MS Office (Word, Excel, PowerPoint).
Strong knowledge of hotel software (Opera, Fidelio).
Extensive knowledge of Dhaka and Bangladesh destinations, culture, restaurants, attractions and services.
Well-groomed, organised, focused and detail-oriented with a pleasing and professional personality.
Excellent communication skills in English (written & verbal). Fluency in additional languages will be an advantage.
Strong problem-solving, organisational and guest relation skills.
Ability to mentor and lead a team, work under pressure and remain available on call as per business demands.
Excellent overall knowledge of hotel operations.
Job Context
Q Hotel Dhaka – a concern of Quality Hospitality Limited – is an upcoming Five-Star Hotel with Multi-Purpose Office Complex featuring two independent 20-storied towers (built-up area more than 35,000 sqm) located at Purbachal New Town, adjacent to the 300 Feet Express Way. The hotel will feature 152 well-appointed guestrooms & suites (including 2 Presidential Suites), 4 international standard restaurants & lounge, multi-purpose banquet & conference facilities, outdoor heated swimming pool, gymnasium, spa & wellness centre.
The hotel is currently in the pre-opening phase and is expected to commence full operation in Q4 2026. We are looking for a highly experienced, guest-focused and service-oriented professional for the position of Assistant Chief Concierge / Chief Concierge.
Job Responsibilities
Lead and manage the overall Concierge, Bell Desk and Guest Services operations of the hotel to deliver personalized, efficient and world-class service to all guests.
Act as the primary point of contact for VIPs, repeat guests, corporate travelers, high-profile guests and families, ensuring every request is handled with exceptional care and attention to detail.
Provide comprehensive information, recommendations and arrangements for restaurants, attractions, shopping, entertainment, transportation, cultural experiences, medical facilities, business services and local events.
Oversee and ensure seamless handling of guest requests including airport transfers, limousine services, restaurant reservations, ticketing, tour arrangements, special surprises and any other personalized services.
Supervise, train and mentor the Concierge, Bell Attendants and Doorman team to maintain the highest five-star service standards and brand image.
Maintain strong relationships with external vendors, service providers and local partners to ensure reliable and quality guest services.
Ensure the Lobby, Entrance and all guest contact areas under Concierge control always reflect the hotel’s luxury image and service excellence.
Handle guest complaints and special requests professionally and turn them into positive experiences.
Maintain accurate records of guest preferences, VIP profiles and service logs for personalized service delivery.
Coordinate closely with Front Office, Housekeeping, F&B, Security and other departments for smooth guest journey.
Assist in pre-opening set-up of Concierge operations, SOPs, vendor network and team training.
Perform any other duties assigned by the Front Office Manager / General Manager as per business requirements.
Work at office
Full time
Dhaka
Applications for this job are handled on the company's own website.
The Hotel is primarily designed to cater International & Local Business Travelers featuring 152 comfortable & well-appointed Guestrooms & Suites, including 2 Presidential Suites. With 4 International Standard Restaurants & Service Lounge where guests will
