Experience with collaboration tools (Slack, Google Workspace, Jira, Confluence)
Strong focus on problem-solving with the ability to investigate and resolve issues independently
Ability to multitask and manage multiple concurrent incidents or requests under time pressure (including strict SLA windows)
Basic knowledge of SQL is essential (Oracle SQL preferred)
Experience with Grafana for monitoring and alerting
Linux, network, or cloud administration experience
Basic understanding of financial processes and terminology relevant to the fintech industry
Direct experience negotiating and communicating with banks, PSPs, and processors
Experience working with Engineering, Product, Settlement, and Customer Support teams
Comfort working in a fast-paced, high-volume transaction environment with shifting priorities
Attention to detail when documenting incident root causes and reporting findings

Application Support Analyst

Summary