Account Manager

• 5+ years of experience in Account Management, Customer Success, Benefits Consulting, or another client-facing role, ideally within health benefits, HR technology, or digital health.
• Strong strategic thinking and problem-solving skills, with the ability to connect customer goals to business outcomes.
• Experience leading customer business reviews, strategic planning conversations, renewals, or other consultative account management activities.
• Excellent communication and presentation skills, with the ability to tailor messaging to a variety of audiences.
• Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.
• Comfortable operating in a fast-paced, high-growth environment and navigating ambiguity with confidence.
• Deep customer empathy, ownership mentality, and commitment to delivering exceptional customer experiences.
• Curiosity, humility, and a collaborative, team-first mindset.

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

• 30 minute video meeting to talk through your background and interest in Thatch
• 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
• 30 minute video meeting to meet 2-3 members of the team
• 30 minute video meetings with the department leadership to review your approach to problem solving and strategy
• 30 minute video meeting with one of our founders to discuss your approach to culture and our operating principles

Estimated Compensation Range

$105,000—$135,000 USD