Minimum: Bachelor's degree in Social Science, Sociology, Social Welfare, Human Resource Management, Business Administration, Public Administration, or a related field.
A Degree/ Diploma in Labour Welfare, HRM, Industrial Relations, or Social Welfare will be an advantage.

At least 1 year
The applicants should have experience in the following business area(s): Leather goods/ Footwear/ Tannery, Freight forwarding, Financial Consultants

Age At most 35 years
Only Female

Experience

1-2 years of relevant experience in HR, employee welfare, industrial relations, compliance, or worker management.
Experience in a factory/manufacturing environment, particularly RMG, footwear, leather, textile, or other export-oriented industries, will be preferred.
Fresh graduates may be considered for a Junior Welfare Officer position.

Required Skills

Good knowledge of Bangladesh Labour Act & Labour Rules.
Strong communication and interpersonal skills.
Ability to handle worker grievances professionally and confidentially.
Good counseling and problem-solving ability.
Proper knowledge of MS Word, Excel, email, and HR software.
Good report-writing and documentation skills.
Ability to communicate in Bangla and English.

Personal Competencies

Patient and approachable personality.
Fair and impartial attitude toward workers.
Strong listening and counseling skills.
Ability to work under pressure.
Good coordination and negotiation skills.
High level of confidentiality, integrity, and professionalism.

Preferred

Training in Labour Law, Social Compliance, Grievance Handling, POSH/Anti-Harassment, First Aid, Counseling, or Occupational Health & Safety.
Experience dealing with worker committees/participation committees, trade unions, customer audits, BSCI/SEDEX/SMETA, WRAP, or other social compliance systems.

Key Responsibilities

1. Worker Welfare

o Ensure employee welfare facilities are properly maintained and accessible.

o Handle workers` welfare-related complaints, grievances, and requests.

o Maintain regular communication with workers and management to resolve workplace issues.

o Promote a positive and respectful working environment.

2. Grievance & Employee Relations

o Receive and investigate workers` complaints and grievances.

o Coordinate with relevant departments for timely resolution.

o Maintain confidential records of grievances and corrective actions.

o Support disciplinary and counseling processes when required.

3. Welfare Facilities

o Monitor canteen, drinking water, sanitation, rest areas, first-aid facilities, prayer areas, childcare facilities, etc., as applicable.

o Conduct regular inspections of welfare facilities.

o Identify deficiencies and recommend corrective actions.

4. Worker Communication

o Conduct worker meetings, welfare sessions, awareness programs, and counseling.

o Communicate company policies, benefits, and welfare-related information to workers.

o Assist new workers in understanding company rules and facilities.

5. Legal & Compliance

o Support compliance with the Bangladesh Labour Act, 2006, Bangladesh Labour Rules, 2015, and applicable amendments.

o Maintain welfare-related records and registers required by law and customer/social compliance standards.

o Assist during internal, customer, third-party, and government compliance audits.

6. Employee Benefits & Support

o Assist workers regarding leave, attendance, salary/payment-related concerns, maternity benefits, medical assistance, insurance/benefits, and other employee services.

o Coordinate with HR, Accounts, Medical, Security, and Production departments where necessary.

7. Women Workers` Welfare

o Pay special attention to issues affecting female workers.

o Support maternity-related benefits and facilities.

o Help address workplace harassment or inappropriate behavior through the company`s established procedures.

8. Reporting & Documentation

o Prepare monthly welfare reports and employee grievance reports.

o Maintain worker counseling, grievance, welfare activity, and follow-up records.

o Track welfare-related corrective and preventive actions.

9. Employee Engagement

o Organize welfare activities, awareness programs, celebrations, sports/recreational activities, and employee engagement initiatives.

o Support programs aimed at improving employee satisfaction and retention.

Welfare Officer (Female)

Summary

Requirements

Education

Experience

Additional Requirements

Responsibilities & Context

Skills & Expertise

Compensation & Other Benefits

Workplace

Employment Status

Job Location

Job Highlights

How to Apply

Company Information