Vendor Manager, Operational Vendor Support (Insurance)

The Community You Will Join:

The AirCover team is charged with managing and growing the AirCover business inside of Airbnb. We have a responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.

The Difference You Will Make:

As a Vendor Manager focused on operational vendor support, you will own the end-to-end management and performance of a portfolio of third-party partners that deliver critical operational services (e.g., third-party claims adjusting). Applying deep expertise in vendor management, SLA frameworks, and operational risk, you will exercise independent judgment across multiple sources of data to structure trade-off decisions, resolve complex and ambiguous problems, and hold vendors accountable to service, delivery, and cost outcomes for guests and hosts. You will operate with minimal oversight, act as a trusted advisor and resource to less experienced colleagues and internal stakeholders, and may lead vendor management projects or programs that shape how the broader function operates.

A Typical Day:

• Own the day-to-day management and performance oversight of an assigned portfolio of vendors within established team strategy and governance.
• Lead daily/weekly performance forums, synthesizing multiple sources of operational and financial data to diagnose root causes, structure trade-off decisions, and drive action planning and accountability with vendors.
• Act as the escalation point for complex, sensitive, or high-risk vendor issues on behalf of guests and hosts, negotiating resolution and building consensus across cross-functional stakeholders, including at more senior levels.
• Assist in the design and priority of the metrics and trigger/appetite framework used to monitor vendor performance; independently determine when performance issues warrant action plans versus deeper investigation or escalation.
• Use judgment to resolve complex operational issues and recommend trade-offs using established frameworks and data inputs.
• Own the vendor invoice management and financial governance process end-to-end, ensuring alignment with contractual terms and driving process improvements that reduce recurring discrepancies in credits, incentives, and reconciliation.
• Lead quality and calibration programs across the vendor portfolio, structuring action plans to remediate opportunities and coaching vendors and less experienced colleagues on quality standards and remediation approaches.
• Act as a resource and informal mentor for less experienced vendor managers, sharing best practices and subject-matter expertise; may lead discrete vendor management projects or process initiatives with manageable risk and resource requirements.
• Partner with Legal, Sourcing, and Finance to shape contractual obligations and vendor process improvements, applying knowledge of industry best practices and the competitive landscape to identify what differentiates Airbnb's vendor program.
• Contribute to team culture, onboarding, and change-management efforts on a recurring basis, at times in a team-lead capacity.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$132,000—$155,000 USD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.