User Support Program Manager

REQUIRED:

• Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start (candidates are not required to be cleared at the time of application).
• Authorized to work in the United States.
• Ability to work effectively in a fully remote environment.
• At least seven years of providing direct support to end users of computer applications preferred, including at least three years supervising a team providing such support.
• Experience actually setting up an end user support program.
• Must be an expert user of the applications supported; must have in-depth knowledge of the network, telecommunications, and operating systems environment being supported.
• At least two years of experience in automated litigation support very strongly preferred.
• Outstanding oral and written communications skills required.
• Experience with DOJ office automation environments extremely helpful.
• Undergraduate degree strongly preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• This is a fully remote position; work is performed from a home office.
• Must be located in or near the Washington, DC area and available for short-notice on-site meetings.
• Work is primarily sedentary, performed while using a computer for extended periods of time.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

Originally posted on Himalayas