US insurance BPO operation at The Living Colors Studio | chakrie

US insurance BPO operation at The Living Colors Studio | chakrie

Requirements

Additional Requirements

We're building a new US insurance BPO operation in Dhaka — and looking for the operations leader to build it from the ground up.

🇺🇸 Role: US Insurance Operations / Insurance BPO Specialist

Location: Dhaka (on-site)
Type: Full-time
Experience: 5–10+ years in US insurance operations or insurance BPO

What you'll do
Map and document US insurance back-office workflows (Commercial Lines)
Pick which processes to launch first — Policy Checking, COI, Endorsements, Renewals, Claims Admin, Insurance Accounting
Design the SOPs, QC procedures, and productivity KPIs from zero
Build and train the founding operations team
Work with our tech team to decide what to automate vs. what needs a human
Run pilot projects for our first US clients

What we're looking for
5+ years in US insurance ops or insurance BPO
Deep knowledge of US commercial lines + agency/broker workflows
Hands-on with Policy Checking, COI, Endorsements, Renewals, or Claims Admin
Experience leading teams and managing process transitions
Strong English (written + spoken)
Comfortable working with AI and automation tools

Strong advantage if you've:

Transitioned US insurance processes offshore before
Used an AMS like Applied Epic, Vertafore, or EZLynx
Built a BPO process from scratch

Why this role
You'll have a real seat at the table — picking services, shaping tech, and talking to US clients.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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