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Minimum Qualification(s)
- 3+ years of experience with technical account management, pre-sales engineering, solution architecture or other technical sales roles for large enterprises.
- Hands on experience with Salesforce Commerce Cloud or Shopify or Netsuite or other OMS platforms.
- Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including engineers, executives and C-level, and advanced English proficiency.
- Stakeholder management skills External and Internal
- Strong grasp of commerce ecosystem and architecture. Expert level knowledge of system integration. Familiar with integration patterns, best practices, prevalent integration products and technology stacks.
- Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
- Exceptional attention to detail and organization.
Preferred Qualification(s)
- Experience in e-Commerce merchandising platforms, seller onboarding tools, or buyer-seller matchmaking systems.
- Experience with REST-ful, SOAP APIs a plus.
About
The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-Commerce ecosystem that is innovative, secure and intuitive for our users and brands.
About the team
This Customer Solutions Engineer will be responsible for partnering with external clients such as ISVs and merchants, to better improve their experience in working with TikTok Shop. They will be responsible for understanding the TikTok Shop platform ecosystem, and continue to design integration solutions for varying business scenarios.
Responsibilities
- Responsible for partnering with account management in onboarding strategic partners in collaboration with product and operation stakeholders.
- Be the trusted technical advisor to partners. Guide partners in discovery, design and implementation to integrate systems with the platform.
- Provide expert advice based on industry best practices, integration patterns and product knowledge of the platform and target platform.
- Align partners, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and governance.
- Collaborate with clients, technical support and engineering teams in customer issue diagnosis and resolution.
- Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.
Other benefits are as per company policy.
Work at office
Full time
São Paulo, Brazil
Applications for this job are handled on the company's own website.
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
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