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Minimum Qualification(s)
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Proven experience in Middle Mile delivery operations, with a minimum of 3 years in a supervisory role.
- Proven project experience in driver management and behavioural management.
- Strong understanding of logistics principles and first mile & last-mile delivery processes.
Preferred Qualification(s)
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Experience in operations field & excellence topics other express logistics companies, preferably from Logistics companies.
- Strong problem-solving skills and independent in driving initiatives from ideation to completion.
- Strong personal skills. Willing to work closely with the operations team to execute changes.
Delivery team serves as a vital force of delivery operations in TikTok Shop. Excelling in precise, prompt delivery operations, our aim is to ensure every package reaches its destination safely and swiftly. Committed to customer satisfaction, we navigate challenges with the spirit of efficiency & collaboration, embodying TikTok Shop's dedication to excellence in every delivery.
- Manage attendance, scheduling, and daily readiness for GTL's self-owned (Lepas Kunci) driver workforce across Jabodetabek and Java.
- Deliver onboarding training and ongoing coaching for drivers to build discipline, safety awareness, and service quality.
- Monitor driver KPI performance and run daily, weekly, and monthly performance reviews, escalating gaps to the relevant owner.
- Investigate driver-related operational issues - SOP violations, absenteeism, incidents - and drive corrective/preventive actions through to closure.
- Maintain accurate driver records, administer warning letters (Surat Peringatan) with HR, and coordinate BPJS, insurance, and other driver administration.
- Own day-to-day vehicle status monitoring and inspection scheduling for the self-operated fleet, escalating maintenance needs to rental vendors.
- Execute against fleet and driver policy - safety standards, cost model, maintenance standards - set by the Linehaul Solutions team, escalating gaps or conflicts back to them.
- Coordinate with Operations, HSE, HR, and Recruitment to support fleet readiness and operational expansion.
- Run workplace safety improvement programs in partnership with relevant stakeholders.
- Build and lead the Fleet Management team (Supervisors and Operators), clarifying ownership, handoffs, and escalation paths for driver- and vehicle-related issues.
Other benefits are as per company policy.
Work at office
Full time
Jakarta, Indonesia
Applications for this job are handled on the company's own website.
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
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