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· 6+ years of experience providing IT services and end-user support
· Prior experience at a managed service provider is critical to understand the fast-paced nature of the industry
· Client-oriented approach with a passion for delivering high-quality customer service
· Proven experience leading IT projects
· A self-starter who is eager to expand their qualifications
· Background in providing direct end-user support
· High level of attention to detail
· Excellent verbal and written communication skills
· IT-related degree and/or certifications (Cisco, A+, Network+, Microsoft, or equivalent)
· Advanced technical knowledge, including experience with Azure AD, Active Directory, Intune, or other RMM agents
Unió Digital is an Arizona-based managed service provider (MSP) delivering Managed IT Services, Low Voltage Cabling, Access Control, Video Surveillance, and Intrusion Services. We believe technology should be intuitive, not intimidating.
We are looking for an experienced Tier 3 Service Desk Technician with exceptional problem-solving skills. You will serve as the escalation point within the team, resolving complex technical issues while also leading client onboarding and project initiatives. You are expected to be involved in direct end-user support when required. If you have a passion for ensuring top-quality user support and thrive in a collaborative environment, this role is for you.
Our Technology Stack
· Helpdesk / Ticketing – HaloPSA
· Documentation – Hudu
· RMM – Intune / Immybot
· Networking – Meraki
· Email/Calendar/Voice/AD – Microsoft 365
· Security Cameras – Rhombus / Avigilon
· Door Access – Avigilon
Our Core Values
Dream Big, Then Make it Real
We flex our imagination and challenge ourselves to a higher standard. Do, rather than talk and tell.
Client Driven Results
Clients trust us to find solutions that deliver exceptional results. When they succeed, we succeed.
Own Your Progress
We continuously improve through rapid innovation and embracing our mistakes. Own it means a relentless pursuit of the solution.
We Do It Right…even when no one’s watching. Period.
· Lead and support our helpdesk environment for managed service clients
· Coordinate and manage client projects, acting as a bridge between the technical team and the client to ensure project success
· Provide above and beyond support to our clients and respond to queries for technical assistance in person, via phone, or electronically as required
· Provide training and support to clients during the onboarding process to ensure they understand how to effectively use their new IT systems and services.
· Develop project plans for client onboarding and standardization projects, outlining tasks, resources required, and estimated timelines
· Install, configure, diagnose, test and resolve technical hardware and software issues
· Maintain and update written client and process documentation to ensure effective knowledge management
· Provide mentorship and guidance to Tier I and Tier II service desk technicians, fostering a collaborative and knowledgeable team environment
· Contribute to the development and improvement of IT service management processes and practices
· Evaluate and anticipate IT trends and recommend strategies and implement improvement initiatives
Other benefits are as per company policy.
Work from home
Full time
Remote — Worldwide
Applications for this job are handled on the company's own website.
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
Tell us at once if the advertiser asks you for money, or behaves in any harassing (physical or mental) way during hiring — or report the job. Never pay anyone to get a job. Do not join anywhere you see a risk of harassment. Chakrie takes no responsibility for money changing hands, or for harassment by an employer.
