Therapy Clinical Education & Excellence Manager

• Lead service-line onboarding, clinical education, probationary support, and professional development.
• Develop education, tools, templates, and resources aligned with standards, workflows, and quality priorities.
• Identify education and support needs using feedback, support requests, case review findings, and performance trends.

• Clinician must maintain an active, unrestricted independent license (LCSW, LMFT, LPCC) both the state of primary residence and the state(s) in which the clinician provides direct patient care. (Active AZ, OR or CA License highly preferred).
• Clinician must be willing to obtain additional state licensure as requested by Ascend Healthcare.
• Demonstrated experience in clinical education, onboarding, real-time clinician support, clinician development, quality review, peer review, competency validation, case review, performance improvement support, or clinical leadership.
• Experience working in behavioral health, outpatient psychiatry, therapy, integrated care, or Community Health Center/FQHC environments preferred.
• Strong understanding of documentation standards, clinical quality expectations, regulatory requirements, and evidence-based practice within the assigned service line.
• Strong collaboration, coaching, organization, communication, and problem-solving skills.
• Comfort using electronic medical records, clinical data, Microsoft Office tools, and virtual communication platforms.

This is a fully remote position but may require in-person attendance as company needs arise. Please be aware the below physical requirements should be considered prior to applying to the position:

• Prolonged Sitting: Ability to sit for extended periods during working hours.
• Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
• Adequate vision for reading computer screens and documents.
• Communication: Clear verbal and written communication skills for virtual meetings and correspondence.
• Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings.
• Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.
• Support development and implementation of standards of care, clinical practice guidelines, workflows, documentation expectations, and patient-safety standards.
• Coordinate peer review, chart review, case review, and competency validation with operational and clinical partners.
• Assess competence and support corrective education, coaching, or performance improvement when standards are not met.
• Lead service-line initiatives, pilots, practice improvements, and program expansion efforts.
• Translate clinical, workflow, policy, documentation, and quality changes into education and adoption support.
• Partner with Clinical Operations, Clinical Education and Excellence Department (CEED), and service-line leaders to support communication and sustainable execution.
• Monitor objective and subjective trends across onboarding, reviews, competency, documentation, operational performance, feedback, and patient-care data.
• Use trend data to identify gaps, prioritize interventions, and support service-line expansion.
• Summarize trends, risks, outcomes, and recommended next steps for Director review.
• Provide clinical leadership, coaching, and direction to assigned direct reports.
• Set priorities and accountability for assigned education, quality, clinician-development, and implementation work.