Territory Sales Manager (Agri Machinery)

Role Summary:

The Territory Sales Manager (TSM) is iFarmer Bangladesh`s primary commercial representative in the field, responsible for building and growing the agri-machinery business within an assigned territory. Based at the Machinery Sales & Service Centre (MSC) in Rangpur, the TSM owns the full sales cycle for agricultural machinery and spare parts, and ensures that every machine sold is backed by reliable, timely after-sales service.

This is a high-ownership, field-first role. The TSM is expected to be out in the territory, visiting machinery owners, demonstrating machines, closing deals, following up on after-sales issues, and building iFarmer`s reputation as the most trusted machinery partner in the market. The Machinery Sales & Service Centre is a base of operations, not a desk job.

A. Machinery Sales

• Own and drive monthly sales targets across all new machinery categories: power tillers, combine harvesters, reapers, mini tillers, threshers, maize shellers, power sprayers, foot-pump sprayers, choppers, milking machines, and aerators.

• Identify, qualify, and close prospective buyers through proactive field outreach — do not wait for walk-ins.

• Conduct product demonstrations at suitable sites and on farmer plots to build purchase confidence.

• Present the full iFarmer value proposition — machine quality, the after-sales service bundle, and financing access — not price alone.

• Maintain an active, up-to-date sales pipeline; report lead status and conversion progress weekly.

B. Spare Parts Sales

• Actively sell spare parts to machinery service providers (MSPs) and mechanics, both at the MSC and through proactive territory visits.

• Monitor stock levels and flag restocking requirements.

• Promote genuine, iFarmer-verified spare parts as a quality alternative to counterfeit bazaar parts; educate MSPs on the cost of using substandard parts.

• Track which parts move fastest by machine type and season; share demand intelligence with HQ for procurement planning.

C. After-Sales Service & Technical Support

• Conduct structured post-sale follow-up on every machine sold — a minimum of one visit within 30 days of purchase.

• Coordinate with the lead mechanic and field mechanics to resolve machine breakdowns promptly, targeting resolution within 48 hours.

• Ensure all repairs use genuine spare parts sourced from MSC inventory; track parts used per service job.

• Maintain a service log for every machine sold, recording purchase date, follow-up dates, issues reported, parts replaced, and mechanic assigned.

D. MSC Operations & Reporting

• Ensure the center is presentable, well-organised, and operational at all times — stock displayed correctly, demonstration materials in place, and records up to date.

• Maintain accurate daily records of sales transactions, spare parts movements, credit-sales facilitation cases, and service jobs.

• Submit weekly territory sales and activity reports.