Techops Engineer -Mid Level

• 1–4 years of hands-on experience in DevOps, TechOps, Systems Engineering, or a closely related field.
• Solid experience with CI/CD tooling - GitHub Actions, GitLab CI, Jenkins, or equivalent.
• Comfortable working with cloud platforms (AWS, Azure, or GCP); familiar with core services like compute, networking, storage, and IAM.
• Working knowledge of containerization (Docker) and basic orchestration concepts.
• Experience with scripting or automation (Bash, Python, or similar).
• Understanding of infrastructure-as-code principles; some hands-on experience with Terraform or equivalent.
• Familiarity with security fundamentals - access controls, encryption, patching, and audit logging.
• Strong written communication skills; you write documentation that teammates actually want to read.
• Ability to work independently in a fully remote, async-friendly environment.
• Experience supporting PCI DSS compliance requirements.
• Exposure to Kubernetes or container orchestration platforms.
• Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or similar).
• Background in contact center, telecom, or SaaS infrastructure environments.
• Experience with SMS platforms or telecommunications APIs.

Growth & Mentorship

This role sits squarely in the middle of our TechOps career ladder, with a clear path toward senior-level ownership. You'll be supported by senior engineers who are invested in your growth and expected to start passing that investment down to junior teammates. We prioritize people who are curious, communicative, and always looking to level up.

How we will support you?