Technical Support Specialist at Aircall | chakrie

Requirements

Additional Requirements

Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus);
Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast-paced and changing environment;
Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment;
Willingness to consistently improve and try different approaches and perspectives;
Empathetic and active listener, with the ability to see each situation from someone else’s viewpoint;
Aptitude to learn and support new products and features;
Motivation to learn by yourself and seek knowledge.
Strong problem-solving, decision-making, and critical-thinking skills;
You are familiar with working in remote or hybrid environments;
Excellent written and verbal communication skills;
Previous experience in a client-facing technical role for a SaaS or telecom business;
Ability to convey complex ideas in layman's terms;
Comfortable multitasking in a fast-paced environment;
Familiar with organizing workflows and be process oriented;
Committed, ambitious, team player, and outcome-oriented.
Basic understanding of telephony routing, including IVR, ACD, and DTMF;
Foundational understanding of the OSI model;
Experience using and managing ticket-based enterprise workflow management systems, applying ITIL concepts. Familiarity with Zendesk and Atlassian products notability JIRA;
Foundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS);
Ability to read, parse and manipulate various technical formats including XML, EDI and CSV;
Familiarity with logging tools such as DataDog;
Familiarity with reporting tools such as Looker;
API knowledge, using Postman, SOAPui and Webhooks;
Browser developer console troubleshooting and basic understanding of HTML;
Experience with CRM tools such as Salesforce, Hubspot, Zoho, etc.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Technical Support Specialist

Summary

Requirements

Additional Requirements

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Summary

Requirements

Additional Requirements

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