Technical Support & Solutions Engineer, Mobile Security (LATAM)

Fluent English and Spanish; Portuguese is a plus

Our client is seeking a bilingual Technical Support & Solutions Engineer with experience supporting mobile SDK integrations and customer-facing technical issues to join their growing team. You will play a key role in diagnosing L1/L2 technical issues, supporting mobile integrations, and assisting with technical demos and proof-of-concept projects. Your work will directly impact customer satisfaction, successful product integrations, and sales opportunities across LATAM and the US.

• Fluent written and verbal English and Spanish, with the ability to support Spanish-speaking LATAM markets and collaborate with English-speaking teams.
• Experience in a technical customer support role, preferably with defined SLA and response-time expectations.
• Comfortable building and running simple iOS and Android applications on physical devices using Xcode and Android Studio.
• Working familiarity with native and hybrid mobile architectures, including Flutter and React Native.
• Ability to read and interpret crash logs, ANR traces, and stack traces from device and remote sources.
• General understanding of mobile application security concepts, including encryption, certificate pinning, obfuscation, and jailbreak/root detection.
• Experience with technical support and ticketing platforms such as Zendesk and Jira, combined with strong customer-facing presentation and communication skills.
• Portuguese proficiency.
• Experience with crash reporting or monitoring tools such as Firebase Crashlytics, Sentry, Bugsnag, or Datadog.
• Exposure to DRM, content protection, or mobile application security SDKs.
• Experience supporting sales teams through technical pre-sales activities, including demos, POCs, and RFP technical responses.
• Experience collaborating with distributed engineering teams across multiple time zones.