Technical Support Engineer

• Bachelor/Honors
• Masters
• Diploma

• Certifications such as RHCSA, CCNA or MTCNA.
• A diploma or bachelor’s Degree or MSc in CSE, EEE, IT or a related field — strong hands-on experience can substitute.

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, ISP, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

• Age 22 to 45 years

Experience: 2+ years in technical support or a similar role

What We’re Looking For

Must have

• Experience: proven experience in technical support or a similar role.
• Linux command line: able to diagnose and fix issues from the shell — logs, services, permissions, processes and disk usage.
• Control panels: hands-on experience with cPanel/WHM and other hosting control panels, plus CloudLinux (LVE, CageFS).
• Virtualization & OS: working knowledge of KVM-based VPS platforms (e.g., Virtualizor, VirtFusion), Linux and Windows Server.
• Web applications: experience hosting and troubleshooting WordPress, PHP, Laravel, Node.js and Python applications.
• Networking & IP management: subnetting, IP allocation, routing basics and DNS.
• Security basics: securing servers, control panels and networks — firewalls (e.g., CSF/iptables), SSL, malware cleanup, and brute-force/DDoS mitigation.
• Ai Usages: Able to use Ai models and easy to the daily tasks. Company provides Claude Max 20X or ChatGPT Codex Subscriptions
• Personal skills
• Problem-solving & analysis: you work from logs and evidence, not guesswork.
• Written English and Bangla: clear, polite replies to customers in both languages.
• Communication & customer service: you explain technical fixes in plain language.
• Patience: many of our customers are not technical, and you stay calm and kind with every one of them.
• Pressure & teamwork: you stay effective under pressure and work well with the team.

Nice to have

• Experience leading or mentoring a support team.
• Previous work at a web hosting company, datacenter or ISP.
• Hands-on experience with MikroTik or Cisco network equipment.
• Experience with WHMCS or a similar billing/ticketing system.
• Web developers welcome: if you are a web developer who enjoys solving server and hosting problems, you are welcome to apply.