Technical Support Engineer

o Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp.

o 5+ years of related experience or master’s degree and 3+ years of related experience, or equivalent related work experience.

o Proficient in at least one programming language (Python, Ruby, Go, JavaScript, C# or similar)

o Understanding of RESTful APIs, and interpreting requests/responses.

• o Basic understanding of SQL database queries.
• o Ability to handle communication with multiple internal teams.
• o Ability to tailor technical communication with all levels of customer understanding.
• o Willingness to adapt to an evolving work environment.
• o Ability to manage multiple projects at one time against timelines.
• o Sense of urgency to drive customer progress.
• o Excellent verbal and written communication skills.
• o A capable quantitative thinker who learns quickly.
• o Knowledge and Application: Complete knowledge and full understanding of areas of specialization
• principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify causes. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified
• journey-level position.
• o Complexity & Problem Solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation
• and interpretation to select the right course of action. Work is done independently and is reviewed at critical points.
• o Collaboration & Interaction: Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to different audiences and often advises others on difficult matters.