Company Description Automas Technologies Ltd. specializes in transforming connectivity through advanced automation solutions. The company focuses on IoT, SMS Marketing, and IPPBX technologies that help businesses streamline operations, improve communication, and support sustainable growth.
Company Description Automas Technologies Ltd. specializes in transforming connectivity through advanced automation solutions. The company focuses on IoT, SMS Marketing, and IPPBX technologies that help businesses streamline operations, improve communication, and support sustainable growth. Automas Technologies collaborates with clients across industries to design scalable, reliable systems tailored to modern business needs. Team members contribute to innovative projects that directly impact how organizations connect with customers and manage their communications infrastructure.
Role Description The Technical Support Engineer is a full-time, on-site role based at Mohammadpur Thana. This role involves providing technical support for IoT, SMS Marketing, and IPPBX solutions, resolving user issues, and ensuring systems operate reliably. Day-to-day tasks include diagnosing and troubleshooting hardware and software problems, responding to support tickets, guiding customers through solutions, and escalating complex issues when required. The engineer will collaborate with product and engineering teams to document recurring issues, improve support processes, and contribute to knowledge base articles. The role also includes configuring systems for new clients, performing routine checks, and maintaining clear communication with customers to ensure high service quality and satisfaction.
Other benefits are as per company policy.
Work at office
Full time
Mohammadpur, Dhaka
Applications for this job are handled on the company's own website.
At Automas Technologies, we specialize in revolutionizing connectivity through cutting-edge automation technology. With a focus on IoT, SMS Marketing, and IPPBX solutions, we empower businesses to streamline operations, enhance communication, and drive...
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