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2 years of SaaS customer or technical support experience, preferably in technology or saas environments
Familiarity with help desk or ticketing systems (Intercom experience a plus).
Familiarity with website-building tools, content management systems, or presentation software
Strong technical aptitude for troubleshooting digital platforms and web-based apps.
Excellent written communication skills with the ability to explain technical concepts clearly.
Comfortable navigating multiple software applications simultaneously.
Strong collaboration and verbal communication skills for internal teamwork.
Patience, empathy, and active listening skills to understand customer needs.
Organization and efficiency in time management and an ability to juggle many ongoing initiatives with grace.
Strong organizational and time management skills with the ability to juggle multiple projects.
Proficiency for data analysis and process/operations improvement.
Detail-oriented with a proactive approach to problem-solving.
Ability to work collaboratively within a team and adapt to changing project requirements.
Experience supporting creative professionals, small businesses, or startups.
Knowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva).
Familiarity with AI-powered tools or generative platforms.
Originally posted on Himalayas
Description
A LITTLE BIT ABOUT Boldr
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we’ll always find EMPATHY
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
As a Technical Support Specialist, you will be on the frontlines of Gamma’s customer support operations. Your role is to ensure that users feel supported, empowered, and confident while navigating Gamma’s platform. You’ll provide timely assistance through chat and email using Intercom, troubleshoot technical issues, and guide customers to make the most out of Gamma’s innovative tools.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
Respond to customer inquiries via chat and email support channels using the Intercom platform.
Provide technical troubleshooting by diagnosing and resolving users issues related to presentations, website building, account management, and platform functionality.
Guide users through Gamma’s features, including AI content generation, template customization, publishing, and collaboration tools.
Provide accurate, timely solutions with a professional and empathetic tone.
Log customer interactions, track recurring issues, and contribute to knowledge base improvements.
Escalate complex technical issues to tier 2 support or development teams
Educate users on platform capabilities and best practices for creating presentations and websites
Maintain high standards of response time, accuracy, and customer satisfaction.
Other benefits are as per company policy.
Work from home
Full time
Remote — Mexico
Applications for this job are handled on the company's own website.
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
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