Technical Program Manager, Infrastructure Systems & Tooling

We are seeking a Technical Program Manager to own the systems, data, reporting, governance, and program-management backbone for Infrastructure Operations. Reporting to the Delivery & Operations Lead, you will translate strategy into executable goals and operating cadences, turn operational needs into software and data solutions, and create the mechanisms that keep a rapidly evolving organization aligned and accountable.

This role will also own the current 1P+3P delivery-tracking layer within Operations: milestones, delivery timelines, quantity forecasts, risks, decisions, and executive reporting. You will partner closely with 1P Delivery Program Management, Compute TPMs, Data Center Engineering, construction, commissioning, and operations leaders to ensure that delivery information becomes complete, usable input for readiness, handover, and ongoing operations.

You will own program health and the operating system around it: the goals, data definitions, workflows, reporting, decision paths, and follow-through that help functional DRIs execute. The ideal candidate is comfortable in ambiguity, technically fluent enough to implement real systems, and relentless about converting scattered information into durable mechanisms.

Establish and run Infrastructure Operations' goal-setting and operating cadence, including quarterly goals, weekly performance reviews, prioritization, action tracking, decision logs, escalation paths, and closure criteria.

• Translate leadership priorities into clear programs with owners, milestones, dependencies, success metrics, and resourcing assumptions; maintain source-of-truth hygiene across goals, status, dates, risks, and decisions.
• Build and operate dashboards, scorecards, and executive-ready reporting for operational health, capacity readiness, SLA and MTTR performance, delivery pipeline status, and material risks.
• Define authoritative data models and reporting standards for milestones, timelines, delivery risk, capacity state, readiness, handover, exceptions, and operational performance; drive consistent adoption across the portfolio.
• Own the 1P+3P delivery-tracking program across sites and partners, integrating schedule and progress inputs, maintaining quantity and timeline forecasts, surfacing risks early, and driving cross-functional follow-through.
• Define Operations' requirements for capacity acceptance and operational handover, including readiness evidence, risk and exception workflows, approvals, sign-offs, and post-handover action tracking.
• Own the Information Governance Process and controlled-document lifecycle across relevant Operations workflows, including standards, procedures, work instructions, templates, ownership, approvals, versioning, exceptions, and obsolescence.
• Lead operations software and tooling implementations from discovery through rollout: map workflows, write requirements, design data and integration patterns, partner with engineering and vendors, test solutions, and drive adoption.
• Improve the connections among reporting, ticketing, knowledge, delivery-tracking, sourcing, and operational systems so teams can work from consistent data instead of manual, fragmented updates.
• Program-manage cross-functional initiatives across Infrastructure Operations and its interfaces with Data Center Engineering, Compute TPMs, 1P Delivery, construction, commissioning, sourcing, and external infrastructure partners.
• Coordinate internal and external resources supporting systems, dashboards, process design, and document governance; make dependencies and ownership explicit while keeping functional DRIs accountable for their domains.
• Capture lessons learned, identify recurring operational bottlenecks, and implement automation and process improvements that make the organization more predictable, scalable, and effective.