Technical Ecommerce Manager

• 3+ years running a Shopify store day to day in a direct-to-consumer business. Shopify Plus preferred.
• Direct, hands-on experience with a subscription platform.

• Supplements, health or wellness category experience.
• A CRO or experimentation background.
• SQL, or comfort reconciling numbers across systems that disagree.
• Experience working alongside an automated build or deployment pipeline.

What this job is not

• Not a software engineering role. You will not build applications or work on infrastructure.
• Not a design role. You will implement and improve, not art-direct.
• Not a marketing strategy role. You will partner closely with Growth, who set the offers and the angles.
• Not a management role. No direct reports today. You will manage a vendor, not people.
• A self-starter’s instinct. No one is going to hand you a prioritized list. You decide what matters first, keep several things moving at once, and are comfortable working in an environment where the plan changes.
• Theme, apps, integrations, tracking. You fix what is configuration and write the spec for what is code.
• Triage and project management. Customer Service, Brand and Product all need things from the site, and every request comes to you — you reproduce it, classify it, and either resolve it or route it. Nothing reaches our development partner without going through you first. The whole queue lives in Notion: requests logged and triaged, specs written where developers can find them, a visible priority order and release calendar, and stack documentation kept current — so anyone who asked for something can see where it stands without asking you again.
• Vendor management. You manage our development support — reviewing estimates, tracking hours, holding them to their response times, and catching scope creep before it is billed.
• Site health. A monthly review: speed, error rates, conversion by funnel step, things quietly broken. Nobody else is watching.
• One thing to know going in
• Requests, specs, releases and deadlines arrive from Growth, Customer Service, Brand and Product at the same time. You keep all of it moving without anything quietly falling off the list.
• Clear, direct communication. You set expectations, tell people what is and is not possible, and can explain a technical constraint to someone non-technical without making them feel lost.
• Comfort with data, and the instinct to reach for it. You look at conversion, error rates and funnel numbers before deciding what to change, and you let what you find guide the next move.
• A willingness to help and learn. We are a small and mighty team, so the edges of this job move. You will pick up tools and systems you have not used before because someone has to — and you would rather learn it than wait for it.
• we are inspired by our consumer. We are creating the leading ecommerce-focused consumer wellness business
• delivering value-added products that help people thrive. We’re focused on dramatically accelerating existing brands as well as adding select
• new digitally-native consumer wellness brands.
• The current Wellbeam portfolio includes Eu Natural
• a digitally-native provider of vitamin and mineral nutritional supplements
• a leading joint & muscle relief and recovery brand
• a leading skincare brand with a range of high quality
• plant-powered products including the #1 best-selling facial serum on Amazon
• nutrition brand with a portfolio of premium-quality
• science-based products that focuses on making health living and health aging more accessible and enjoyable. Wellbeam is backed by American Pacific Group.