Technical Customer Success Manager

• 4+ years of experience in a technical project management, customer success, or client delivery role
• Educational background in Civil Engineering, Physics, or a related technical field
• Ability to grasp and explain technical concepts related to geospatial analysis, machine learning, or data collection workflows
• Excellent communication and interpersonal skills — both with technical teams and clients
• Highly organized with strong project management skills and attention to detail
• A service-first mindset with a commitment to client satisfaction
• Experience working with cross-functional teams in a fast-paced, evolving environment
• Experience working with asset owners or infrastructure clients (e.g., hydro, transportation, utilities)
• Familiarity with CRM or project management tools
• Prior experience in a startup or high-growth tech company

Key Success Attributes

• Ownership – make and keep commitments to the team, customers, and stakeholders.
• Detail-oriented – able to frame challenges, think critically, and design solutions from the ground up.
• Curiosity & Learning – believes in continuous learning.

Diversity and Inclusion

Niricson is a diverse and inclusive equal-opportunity employer. We encourage diversity, and we thrive on it for the benefit of our employees, products, and our community. We are committed to fostering belonging through a diverse and inclusive workplace. We do not discriminate against any race, gender, religious affiliation, ethnicity, or any other demographic - instead, we celebrate diversity.

We’re a close-knit, mission-driven team that celebrates curiosity, diversity, and excellence. If that sounds like you, we can’t wait to meet you!

Pay: Base Salary ($95,000 to $120,000 depending on experience)

Benefits: Extended health benefits including dental and vision, Stock Options, Performance Bonus, 3 Weeks of Paid Vacation, a startup remote-first environment, and flexible working hours.

Salary: $95,000 - $110,000

Originally posted on Himalayas