Support Associate - Loan Support & Merchant Acquisition

Job Purpose

Provide on-ground operational support to offices and center managers for cash-in/cash-out (CICO) activities, assist in loan disbursement and re-collection processes, and drive acquisition of PRA Merchants from borrowers.

Engagement Type: Contractual deployment

Location: Preferable Kalampur, Dhamrai , all over bangladesh

Contract Duration: 3 months initially (extendable based on performance and business needs)

Key Responsibilities

Loan Disbursement & Re-collection Support

• Assist staff and center managers in the physical and process-related aspects of loan disbursement and loan re-collection.
• Ensure proper documentation, verification support and smooth coordination
• Maintain accurate daily records of supported disbursements and collections.

Cash-In / Cash-Out (CICO) Facilitation

• Support Branch Offices (acting as Merchant Points) and Center Managers (acting as CICO Agents) in performing cash-in and cash-out transactions.
• Help resolve operational issues at the field level, ensure process adherence, and provide real-time assistance during peak activity.
• Monitor and report transaction volumes, exceptions, and any operational bottlenecks.

PRA Merchant Acquisition & Onboarding

• Identify, approach and onboard eligible borrowers as PRA Merchants.
• Guide merchants on the cash-out facility available through Branch Offices or Center Managers.
• Complete required documentation, KYC support, and activation follow-up.
• Build and maintain a pipeline of potential merchants across assigned branches/centers.

Field Coordination & Reporting

• Submit daily/weekly activity reports (transactions facilitated, loans supported, merchants acquired, attendance, issues).
• Ensure strict adherence to Bangladesh Bank pilot guidelines, office operational policies, and protocols.
• Support any training or awareness sessions for branch staff, center managers, or merchants as required.

Compliance & Quality

• Maintain confidentiality of customer and transaction data.
• Flag any irregularities, process deviations, or risk issues immediately.
• Uphold professional conduct and represent positively in the field.