Supervisor, Technical Care Res/Bus at Cable One | chakrie

Requirements

Additional Requirements

Associate’s degree or equivalent from a two-year college or technical school preferred; related leadership, technical support, call center, or customer care experience may be considered in lieu of education.
Previous experience supervising, coaching, mentoring, or leading associates in a call center, technical support, customer care, or similar environment preferred.
Experience with queue management, including monitoring call, chat, email, trouble ticket, or workload queues and adjusting resources based on business needs.
Strong coaching and development skills with the ability to provide clear feedback, set expectations, and support associate growth.
Ability to analyze performance metrics, identify trends, and recommend actions that improve quality, efficiency, and customer outcomes.
Demonstrated ability to handle escalations, resolve conflict, and remain composed while supporting customers and associates in high-pressure situations.
Strong written and verbal communication skills with the ability to document performance conversations, prepare reports, and present updates to leadership.
Detail-oriented with strong organizational, prioritization, and follow-through skills.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Adaptability, accountability, resilience, cultural competence, and a growth mindset with a commitment to creating an inclusive and supportive work environment.
Committed: Values each customer while working hard to keep their business and support our communities.
Helpful: Delivers support in ways that are useful to customers and addresses their needs with expertise
and empathy.
Proactive: Understands what customers need and actively works to make their relationship with us seamless
and rewarding.
Personal: Knows our customers well and tailors communications and interactions to address their needs and expectations.

Responsibilities

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Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Supervisor, Technical Care Res/Bus

Summary

Requirements

Additional Requirements

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Summary

Requirements

Additional Requirements

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Report this Job / Company (রিপোর্ট)

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