Strategy & Operations Manager - Payments Risk & Fraud

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Defining our Payments Risk Strategy

• Own the strategy and roadmap for payment fraud, promotions abuse, cash risk, and disputes across multiple markets.
• Identify emerging risks, prioritise investments, and continuously evolve our controls to protect customers and the business while supporting growth.
• Driving Commercial Performance: Own the key business metrics that matter, including:
• Fraud losses
• Chargeback rates
• Payment approval rates
• Promotions efficiency
• Recovery rates
• False positive rates

Evaluate trade-offs between risk, customer experience, and conversion to maximise long-term profitability

Building Data-Driven Solutions

• Use data to understand fraud trends, uncover new opportunities, and measure impact.
• Partner closely with Data Science to improve fraud models, optimise decisioning, and reduce false positives.
• Develop executive reporting and dashboards that provide clear visibility into business performance and emerging risks.

Leading Cross-Functional Execution

• Work closely with Product, Engineering, Finance, Marketing, Fraud Operations, Payments, and external partners to deliver strategic initiatives.
• Influence roadmaps, align stakeholders, and ensure our fraud capabilities continue to scale with the business.
• Represent Payments Risk across senior leadership discussions and drive alignment on priorities and investment decisions.

Improve our Payments Ecosystem

• Partner with payment providers, acquirers, and card networks to improve payment performance, optimise dispute outcomes, and maintain compliance with scheme requirements.
• Continuously improve operational processes through automation, tooling, and scalable controls.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.