Strategy & Operations Manager – Emerging Fraud & Abuse

We're looking for someone who thrives in ambiguity and enjoys solving complex, high-impact business problems.

You'll likely come from fraud, trust & safety, cybersecurity, payments, marketplaces, fintech, consulting, or another analytical environment where you've been responsible for identifying and solving new risks.

You'll bring:

• Experience investigating complex fraud, abuse, or operational risk problems
• Strong analytical skills with SQL and the ability to work comfortably with large datasets
• A structured approach to solving ambiguous problems with limited information
• Experience influencing Product, Engineering, and Data Science teams without direct authority
• The ability to translate technical findings into clear business recommendations
• Strong commercial judgement and an understanding of balancing customer experience with risk mitigation

Experience in experimentation, machine learning, fraud detection, marketplace integrity, or trust and safety is advantageous but not essential

You'll thrive here if you...

• Love solving problems that don't have an obvious answer
• Are naturally curious and enjoy uncovering hidden patterns in data
• Think like both an investigator and a strategist
• Can connect technical detail with commercial impact
• Influence through evidence rather than hierarchy
• Stay ahead of emerging technologies and evolving fraud techniques

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.