Strategic Customer Success Manager

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• 7+ years in a customer-facing role — customer success, strategic account management, renewals, consulting, or enterprise SaaS sales — with a track record managing high-profile strategic accounts and meeting or exceeding retention, renewal, and expansion targets.
• Experience building executive-level relationships, including engaging C-level stakeholders and running sponsorship programs, and leading conversations on business value, renewal intent, pricing, and commercial risk.
• Strong communication, negotiation, and executive presentation skills, with the ability to translate complex business requirements into strategic account and renewal plans.
• Strategic, customer-centric mindset with sound commercial judgment and the ability to manage a portfolio of strategic accounts and competing priorities in a fast-paced environment.
• Experience mentoring peers and working with CRM/customer success platforms (e.g., Salesforce, Gainsight) preferred.

Why You’ll Love Working Here:

Make an impact: Your work will directly shape how thousands of employees experience total rewards at Employ — ensuring programs that attract, engage, and retain top talent across the globe.

Meaningful, mission-driven work: Join a team where operational excellence in HR directly supports Employ’s mission to improve hiring outcomes for both people and businesses.

Remote-first culture: Work from where you’re most productive while staying connected to a collaborative, high-energy team through virtual-first rituals and regular in-person meetups.

Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work.