Staff Technical Account Manager

• Experience with Cloud infrastructure (AWS/GCP/Azure) as it relates to video processing.
• Experience with ad integration workflows, specifically SSAI (Server-Side Ad Insertion) or SGAI (Server-Guided Ad Insertion).
• Familiarity with Ad Servers (e.g., Google Ad Manager, SpringServe, FreeWheel) and protocols like VAST, VMAP, and SCTE-35 markers.
• Previous experience in a "Technical Success" or "Solutions Architecture" role within the Media & Entertainment or SaaS space.
• Familiarity with project management tool

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*LI-SB1

• 6+ years of experience in technical roles within the video streaming, AdTech, or SaaS industries. You possess a deep understanding of end-to-end media delivery workflows, including content encoding, transport protocols, and CDN distribution architectures.
• Technical Project Management: Proven ability to lead complex technical implementations, manage stakeholder expectations, and hit aggressive go-live dates.
• High-level Troubleshooting: Ability to utilize dashboards and internal logging tools to identify the "Where" and "Why" of a technical issue (e.g., Identifying that a latency spike is due to a CDN configuration rather than a player-side bug) before escalating to delivery or support.
• AI Literacy & Logic: Experience using AI tools to summarize technical logs, generate scripts for testing, and automate routine technical documentation.
• Consultative Communication: Ability to explain a "segment timeout" to a business stakeholder while diving into the code with a Senior Engineer.