Sr. Product Engineer- ArcGIS Monitor

• 5+ years of professional experience in a similar position supporting similar responsibilities
• Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively
• An understanding of documentation workflows that use HTML, XML (DITA), or Markdown
• Experience in producing web-based documentation using a content management system (CMS) that involves versioning and reuse of content
• Ability to learn and use the software with a customer centric approach to produce high impact UA materials based on real product workflows
• Experience in deploying software features or workflows in test environments to validate user documentation and instructions
• Familiarity with basic software testing practices, including validating workflows and troubleshooting issues encountered during documentation development
• Effective time management and organizational skills to manage priorities and tasks in a fast-paced work environment
• Experience with IT observability, system monitoring software, or ArcGIS software
• Bachelor’s degree in Computer Science, GIS , English, technical writing, or a STEM related field
• Experience with or exposure to large language models (LLMs) such as ChatGPT, Gemini, Claude, or Grok to assist in generating or refining technical content such as blog posts, help documentation, and instructional materials
• Experience reviewing and editing AI-generated technical documentation to ensure accuracy, clarity, and alignment with product behavior
• Understanding of the strengths and limitations of LLM-generated content and techniques for verifying correctness
• Experience working with development teams where documentation is produced alongside automated or agent-assisted software development workflows
• Experience with/knowledge of the following:
• Working on a software development team using the Scrum process
• GitHub version control or other doc-as-code approaches
• Deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT systems (web/application servers)
• RDBMS systems (preferably PostgreSQL), including common SQL commands and concepts
• General server administration on Windows and Linux
• Python scripting for documentation examples, automation, or testing workflows
• Master’s degree in Computer Science, GIS, English, technical writing, or a STEM related field

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$93,600—$159,328 USD