Sr. Principal Product Manager

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 12+ years of product management experience building large scale cloud services platforms; specifically building cloud native commerce systems for usage-based and metered products at a very large scale
• Proven track record of results including establishing ambitious goals, achieving /over-achieving those goals and taking overall responsibility for customer and business outcomes
• A track record of driving companies through ground-breaking change with the ability to see the big-picture while also being hands-on in the details
• Executive presence with strong communication skills, and ability to communicate business value and product features/benefits and influence at the highest levels to drive change
• Data-driven, outcomes oriented and a problem solver
• Customer obsessed - passionate about the customer journey and the customer experience
• Bachelor's degree from an accredited university, or equivalent experience

Travel:

• We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

Location

This role will be remote, but is not eligible to be hired in The Bay Area or Seattle area

• Proficiency in applying product management methodologies—including user research, roadmapping, and KPI definition—to internal infrastructure.
• Architectural & Technical Fluency: Deep understanding of cloud-native technologies (Kubernetes, microservices, CI/CD) and observability frameworks, enabling credible engagement with engineering leads.
• Developer Experience Design: Proven ability to identify developer friction points and architect solutions like developer portals, golden paths, and documentation-as-code to drive self-service.
• Stakeholder Influence & Evangelism: Capacity to build compelling narratives that align cross-functional teams (Product, Engineering, Security) and drive internal platform adoption.
• Performance Analytics: Experience defining and using success metrics (DORA, adoption, reliability) to advocate for data-driven product strategies.