Sr Payment Specialist

• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or related field preferred.
• Typically requires 4–6 years of related experience in banking, payment processing, or accounting.
• Proven track record with credit card chargebacks, ACH, Check 21, and international payments.
• Experience working with SQL or other query/reporting tools preferred.

AI & Operational Fluency

• AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
• Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

• Deep knowledge of banking operations, payment processing workflows, and accounting principles.
• Advanced proficiency with spreadsheets, reporting, and data analysis tools.
• Strong problem-solving and decision-making skills with the ability to anticipate risks.
• Excellent communication skills with experience managing escalated client or partner issues.
• Proven ability to balance multiple priorities while leading or supporting projects.
• Demonstrated leadership qualities, including mentoring and training team members.
• Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.