Sr. Manager / Manager - IT

Develop and implement IT strategies, policies, procedures, and systems aligned with business objectives.

Manage overall IT infrastructure, including servers, computers, networking equipment, internet connectivity, Wi-Fi, CCTV, access control, and other IT facilities.

Lead and monitor IT support/helpdesk operations to ensure timely resolution of user issues.

Manage LAN, WAN, VPN, firewall, switches, routers, network security, and connectivity between factory and corporate offices.

Ensure smooth operation, maintenance, and troubleshooting of ERP, HRIS, payroll, attendance, production, inventory, merchandising, and other business applications.

Manage server administration, data storage, backup, recovery, and disaster recovery processes.

Ensure effective IT security and cybersecurity measures, including antivirus, endpoint protection, access control, password policies, vulnerability management, and security monitoring.

Develop and maintain appropriate backup and business continuity plans to minimize operational disruption.

Monitor IT assets, software licenses, hardware inventory, and annual maintenance contracts.

Ensure proper procurement, installation, configuration, and lifecycle management of IT hardware and software.

Coordinate with vendors, service providers, software companies, and external IT consultants.

Manage IT budgets, CAPEX/OPEX planning, cost control, and technology investments.

Ensure compliance with organizational IT policies, data protection requirements, and customer/buyer IT security requirements.

Support buyer/customer audits and compliance assessments related to IT, data security, access control, and information management.

Maintain proper documentation of IT infrastructure, network diagrams, system configurations, licenses, assets, and IT procedures.

Lead IT projects such as ERP implementation, system upgrades, digitalization, automation, cloud migration, and technology integration.

Monitor system performance and proactively identify potential IT risks and failures.

Ensure adequate IT support for factory operations, including production, IE, quality, merchandising, HR & Admin, commercial, finance, warehouse, washing, and management functions.

Establish IT policies for acceptable use of computers, internet, email, data, and company systems.

Lead, motivate, and develop the IT team and ensure effective allocation of responsibilities.

Prepare regular IT performance reports, incident reports, system status reports, and management updates.

Perform any other IT-related responsibilities assigned by Management.