KPI & Sales Target Tracking: Analyze department-level sales metrics and work to hit daily/weekly store targets.
Leadership & Escalations: Handle severe customer escalations and mentor junior supervisors or shift leads.
Operational Reporting: Prepare performance logs, attendance trackers, and waste/shrinkage reports for store managers.
Experience:Floor Supervisor: 2 to 3 years of retail operations or cash-handling experience & Sr. Floor Supervisor: 3 to 5+ years of total retail experience with at least 2 years in a dedicated supervisory role.
Technical Skills: Familiarity with POS (Point of Sale) software, inventory tools, and MS Excel/Office.Soft Skills: Exceptional interpersonal communication, stamina for standing/walking long hours, conflict resolution, and leadership under pressure.
Core Job Responsibilities (JD)
Team Supervision: Direct and schedule cashiers, shelf stockers, and floor attendants to ensure complete store coverage.
Customer Service: Resolve customer complaints or product queries politely and quickly on the spot.
Inventory & Stock Management: Monitor shelf stock levels, prevent out-of-stocks, and coordinate with inventory or warehouse teams for replenishment.
Floor Presentation: Uphold visual merchandising guidelines, price accuracy, aisle cleanliness, and promotional displays.
Shift Handover & Cash Control: Oversee opening/closing routines, reconcile cash counters, and log shift stock data accurately.
Staff Training: Onboard new floor associates and coach the team on safety, loss prevention, and service standards.
Work at office
Full time
Chattogram
Applications for this job are handled on the company's own website.
Mart Promoters is one of the largest private sector groups in Chattogram and has a strong and distinguished business history. In 2006 Mart Promoters started his journey by establishing a Retail Super Shop Company, Bakery Company, and Water Purifier Compan
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