Sr Director Business Architecture and Process Excellence

• 10+ years’ related work experience. Experience Details: Business architecture, process excellence/continuous improvement, and product management, including direct experience managing a team responsible for AI-enabled or data-driven products.

• 5+ years’ direct supervisory/management experience

• Related Bachelor’s degree or additional related equivalent work experience Business, finance, engineering, or a related field

• Experience translating enterprise strategy into capability models, process redesigns, and an AI product roadmap within a large, complex, matrixed organization.

• Demonstrated experience leading a multi-disciplinary organization, including managing managers across more than one of these functions.

• Ability to operate credibly across two distinct professional disciplines with different methodologies and vocabularies, and to translate between them for senior stakeholders.

• Working knowledge of AI/ML product concepts (use case scoping, model risk, responsible-use considerations, adoption metrics) sufficient to lead a team of business architects and business process practitioners, without requiring a technical/engineering background.

• Comfort making resourcing and prioritization trade-offs across functions with competing demands and defending those trade-offs to executive leadership.

• Provide strong organizational and planning skills; proven ability to manage and monitor multiple work-streams in parallel

• Master’s degree

• Experience managing managers / a multi-function organization of 15-20+ FTEs spanning at least two of: business architecture, process excellence, product management.

• Experience in health insurance, healthcare, or another regulated industry. Certification in one or more relevant disciplines (e.g., Lean Six Sigma Black Belt, TOGAF or Business Architecture certification, Certified Scrum Product Owner). Prior experience standing up or scaling an AI product function.

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities

Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally