Sr. Collection Executive/ Collection Executive

Debt Collection:- Make regular follow-ups via phone call, SMS or in physical visit as assigned to collect overdue payments/ total outstanding- Ensure recovery targets are met on a daily, weekly, and monthly basis.

Documentation:- Maintain accurate records of all collection activities and customer interactions.- Submit daily and weekly collection reports to the supervisor.

Negotiation and Settlement:- Discuss payment plans or settlement offers with debtors within the policy limits.- Ensure all commitments and settlements are documented and approved.

Customer Service:- Address queries and concerns of customers regarding dues.- Maintain professional behavior while dealing with difficult clients.

Compliance:- Adhere to legal regulations and bank policies while collecting payments.- Ensure the confidentiality of customer data and payment information.