Solutions Engineering Manager

We're looking for a Solutions Engineering Manager to lead and grow our presales function in NYC. Reporting to our presales VP of Solutions Engineering, this is a founding leadership role where you'll help us establish the discipline from the ground up, shaping the playbook that drives your region's success while collaborating across the business to share best practices.

As a Solutions Engineering Manager, you will have full ownership of your team's success; you'll be hiring and developing Solutions Engineers, while staying hands-on in the highest-impact deals in your market. You'll set the bar for how your team runs discovery, demos, Proofs of Concept, and technical evaluations. You'll regularly partner with Sales leadership, Product, Customer Success, and Product Marketing to connect your team's work to revenue outcomes. You'll own forecasting, performance, and the overall health of your market, collaborating with presales leadership on strategy and priorities.

Recruitment and Development

• Hire, ramp, and develop a team of 5-10 Solutions Engineers (SEs)in your region, across experience levels, from mid-career to subject matter experts.
• Run regular 1:1s, deal reviews, and career development conversations, ensuring a high quality of discovery, demos, and technical evaluations across the team.
• Build a collaborative, inclusive team culture where Solutions Engineers support each other across deals, not just their own book.

Execution

• Execute and reinforce Synthesia's core presales motions (research, discovery, demos, workshops, Proofs of Concept, champion building, and handover to customer success) with consistency across your team.
• Design and evolve Synthesia's demo methodology across Studio, Roleplay Sessions, and Interactive Avatars, so your team proves business value quickly regardless of use case.
• Build and maintain the presales toolkit for your team with Synthesia's product and operations teams for demo environments, reusable assets, evaluation guides, and objection handling; iterating where you see gaps for your market.
• Evangelize and drive consistent use of AI tools across your team, from call prep to demo delivery to turning discovery notes into follow-up documentation to improve win rate and deal size.
• Partner with Enablement and senior SEs in other markets to share what's working and avoid rebuilding the same assets twice.
• Own forecasting and pipeline hygiene for presales involvement in your market, and report on team performance, win rates, and Proofs of Concept throughput to presales leadership.
• Partner with Sales leadership on account and territory strategy, resourcing your team against the highest-value opportunities.
• Bring visibility to deal risk, timeline, and technical dependencies across your team's active opportunities, and unblock what your SEs can't unblock alone.
• Route field feedback, product gaps, and competitive intelligence from your team up to Product, Product Marketing, and SE leadership.