Solutions Director

We are seeking a Solutions Director to act as a senior implementation leader within our Solution Consulting organization. While our Implementation Managers and Solutions Architects guide customers through day-to-day deployments, the Solutions Director steps in as the strategic anchor for our largest, most complex, and highest-stakes enterprise implementations.

In this role, you will be responsible for three core pillars:

• Executive Oversight of Complex Deployments: Taking ownership of implementation success for strategic, global, and highly complex customer deployments (multi-entity, multi-ERP integrations, complex change management).
• Team Strategy & Process Scalability: Re-architecting and refining our implementation methodologies, governance frameworks, and delivery playbooks to support hyper-growth.
• Leadership Development: Mentoring, coaching, and upskilling a team of talented Implementation Managers and Solutions Architects, cultivating the next generation of professional services leaders at Zip.

If you are an experienced consulting or professional services leader who loves combining big-picture strategy with hands-on technical problem-solving, we want to hear from you.

• Lead Our Most Complex Projects: Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments. Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value.
• Define Implementation Strategy & Playbooks: Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing. Drive standardization across the team without sacrificing flexibility.
• Drive Leadership Development: Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects. Provide strategic guidance on project governance, stakeholder management, and technical delivery while fostering a high-performance, collaborative team culture.
• Cross-Functional Executive Alignment: Partner closely with Sales, Product, Engineering, and Customer Success leadership. Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements.
• Establish Governance & Quality Standards: Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain exceptional customer satisfaction (CSAT) and net revenue retention (NRR).