Solutions Delivery Manager

• 6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field
• 2+ years experience in customer service or customer-facing roles
• Bachelor's degree in chemistry, or life sciences related field is required (biology, microbiology, genetics, biotechnology, neurology, etc.)
• Ph.D. in chemistry is preferred

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

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Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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Scientific and Benchling Knowledge

• Fluency in medicinal chemistry or PD chemistry, ideally both
• Fluency in a chemistry-focused lab informatics tool
• Knowledge of Benchling’s Platform and solutions, and technical proficiency with Benchling products is preferred

Customer Readiness

• Experienced customer experience professional with a strong track record in overseeing the success of customer engagements
• Superior customer service skills – the ability to be empathetic, accurate, resourceful, and conscientious with a sense of urgency

Problem Solving and Collaborative Success

• Excellent oral and written communication skills to work effectively with others both inside and outside departmental boundaries, at remote locations and/or outside the company
• Demonstrate ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information
• Flexible and able to adjust on the fly to new demands; a high sense of urgency, tendency towards action, and comfortable working through ambiguity to independently make progress on individual and team goals