Associate degree in Computer Science, Information Systems, or related field.
Minimum of two (2) years of experience in a financial institution, IT support, or a customer-facing technical role.
Equivalent combination of education and experience may be considered.
Knowledge of loan processing applications is helpful.
Foundational understanding of banking and credit union operations.
Understanding of general networking concepts and server setup configurations.
General knowledge of supported applications and awareness of related systems.
Strong interpersonal and communication skills; able to explain technical concepts clearly.
Dependability and accountability traits are vital.
Analytical thinker with the ability to diagnose and resolve issues methodically.
Proficient in Microsoft Office Suite and basic troubleshooting tools.
Demonstrated ability to provide high-quality customer service.
Willingness to learn and grow in technical knowledge and product expertise.

Software Support Representative (Aurora Document)

Summary