Software Engineer, Platform Engineering (L2)

• 1-2+ years of professional software engineering experience, including some exposure to building or operating backend services using Kubernetes. Familiarity with basic Kubernetes operations (deployments, pods, services) is expected; deep production-scale cluster-upgrade experience is not required.
• Modern Development Workflow: Practical experience with, or strong desire to learn, AI-assisted development tools (e.g., Claude Code) to help write code, automate testing, and support debugging workflows.
• Deployment Orchestration: Some exposure to GitOps workflows (e.g., ArgoCD) and CI/CD pipelines (e.g., Harness or an equivalent platform); willingness to learn our specific tooling on the job.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Working knowledge of at least one of Shell, Terraform, YAML, or Go (Golang), with a willingness to build proficiency across the rest.
• Cloud Infrastructure: Some experience with cloud environments, ideally basic exposure to AWS core services (such as EC2, S3, EKS) or their Microsoft Azure equivalents (such as Virtual Machines, Blob Storage, AKS). General familiarity with networking concepts (VPC/VNet basics) is a plus.
• Infrastructure as Code: Basic familiarity with Terraform or similar IaC tools.
• Distributed Systems: Foundational understanding of distributed datastores, caching layers, or asynchronous event streaming (e.g., Kafka or similar queuing systems), through coursework, projects, or professional experience.
• Systems Mindset: Solid computer science fundamentals and data structures knowledge, with an eagerness to learn how to build self-healing cloud architectures.
• Some exposure to containerized infrastructure (Docker, Kubernetes) in coursework, internships, or professional projects.
• Curiosity about advanced deployment strategies (canary, blue/green); prior hands-on experience not required.
• Interest in policy-as-code tools such as OPA/Gatekeeper.
• Interest in OpenTelemetry or distributed tracing concepts.
• Any exposure to network topology, proxy layers, or mail transfer agent (MTA) protocols.
• Coursework or personal projects involving distributed datastores, caching, or event streaming (e.g., Kafka).
• Interest in multi-cloud environments and a desire to build that experience over time.
• but is not eligible to be hired in CA
• WA.
• We prioritize connection and opportunities to build relationships with our customers and each other. For this role
• you may be required to travel occasionally to participate in project or team in-person meetings.