Social Media Support Specialist (NYC, Weekend Shift, Sunday to Thursday)

In this role you will…

• Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues
• Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow
• Monitor social media channels for product feedback, technical issues, and community sentiment
• Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
• Work cross-functionally with marketing and community teams to align messaging across channels

This role may not be a fit if

• You prefer predetermined static processes
• You need all information laid out
• You struggle with demanding users
• You are uncomfortable representing the companies voice publicly

This is a full-time role that can be held from our NYC office. The role has an in-office requirement of a hybrid schedule.

Want to learn more about what we are up to?

• Self-driving Company
• Replit Agent at Scale
• AI Adoption
• Build Open-Source Apps

Interviewing + Culture at Replit

• Operating Principles
• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.