Site in charge

Operations

• Lead end-to-end depot operations: receiving, put-away, replenishment, picking, staging, dispatch and returns.
• Ensure disciplined use of barcode scanning and WMS transactions across all activities, keeping physical stock aligned with system records.
• Plan daily and shift-wise workloads, manpower, material handling equipment and dock capacity to meet dispatch commitments and manage peak volumes.

Performance and Inventory Control

• Monitor order fulfilment, picking accuracy, inventory accuracy, truck turnaround time, labour productivity and operational costs, and take timely corrective action on gaps.
• Maintain accurate bin, pallet, SKU and batch records, and ensure FIFO/FEFO stock rotation where applicable.
• Lead cycle counts and physical stock counts, investigate discrepancies, and ensure stock adjustments follow the required approval process.
• Identify and resolve bottlenecks (picking delays, replenishment gaps, scanning exceptions, dispatch backlogs) together with the customer and WMS support teams.

People Leadership

• Lead supervisors, WMS operators, inventory teams and outsourced manpower with clear accountability, effective shift handovers and structured training.
• Coordinate with manpower suppliers to maintain attendance, skill coverage and workforce discipline.

Customer and Stakeholder Management

• Serve as the principal site contact for the customer, giving accurate performance updates and realistic commitments, and escalating risks promptly.

Safety, Compliance and Improvement

• Maintain warehouse safety, housekeeping, product segregation and equipment discipline, and keep the site ready for customer and internal audits.
• Drive continuous improvement through Lean, 5S and Kaizen to reduce unnecessary movement, handling, overtime and product damage.