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• Proven experience in luxury hospitality, concierge services, or a high-touch customer support environment
• Exceptional written and verbal communication skills; warm, polished, and adapted to a premium audience
• Strong organisational skills and meticulous attention to detail across complex, multi-stakeholder journeys
• Demonstrated ability to manage sensitive member information with discretion and professionalism
• Proactive mindset — anticipates member needs and resolves issues before they surface
• Comfortable working across scheduling, CRM, and case management platforms (e.g. Zendesk)
• Ability to build collaborative relationships across internal teams including operations, marketing, product, and clinic staff
• Experience supporting VIP, executive, or international clients in a concierge or personal assistant capacity
• Language skills or cultural sensitivity, beneficial for supporting Signature members across markets
• Familiarity with healthcare environments or regulated service settings
• Experience contributing to process documentation, SOPs, or playbook development
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Mission
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
What you'll be deliver in the first 6-12 months
Be the defining voice of Neko's most premium member experience. As a Neko Signature Concierge, you will manage Signature member journeys end-to-end — from onboarding and clinic visits through to follow-up and ongoing support — ensuring every interaction reflects the highest standards of hospitality, discretion, and personalised care.
This is a role for a service-driven professional who thrives in high-touch environments, balances warmth with precision, and is passionate about creating experiences that feel genuinely exceptional at every touchpoint.
Other benefits are as per company policy.
Work at office
Full time
London
Applications for this job are handled on the company's own website.
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
Tell us at once if the advertiser asks you for money, or behaves in any harassing (physical or mental) way during hiring — or report the job. Never pay anyone to get a job. Do not join anywhere you see a risk of harassment. Chakrie takes no responsibility for money changing hands, or for harassment by an employer.
