ServiceNow Business Process Consultant

Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or related technical field.

Two years of related work experience may be substituted for each year of degree level education.

Originally posted on Himalayas

• Must be able to obtain DHS program suitability prior to starting employment
• 4+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
• Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
• Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
• Excellent communication and presentation skills
• Experience in analyzing and recommending ITSM strategies based on business priorities
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
• Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
• Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
• Strong documentation and technical writing experience.
• Experience with Scaled Agile Framework (SAFe) knowledge and experience
• Experience with other modules on the ServiceNow platform, such as, SPM, APM, ITAM, CSM FSM, HRSD.
• Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align