Service Engineer - AC, VRF & HVAC

Manage the team to ensure standard after-sales service to clients.

Provide technical support for the technicians.

Understand the sales criteria and hold the team accountable for exceeding revenue goals.

Prepare and analyze the fault report and inform the core team.

Repair replaced PCB and other repairable items.

Train service expert, section manager, and technical support team on PCB updates.

Plan on the spare parts and maintain store & inventory-related transactions.

Maintain proper documentation to restore repaired items to inventory.

Provide spare parts support to service points store.

Prepare, submit & collect bills for non-warranty & void service from Global Clients.

Keep updated with upcoming models, BOM analyzing, and ensure new parts to service points.

Monitor corporate clients, site visits and provide requirement accessories as well.

Maintain daily reports & keep proper documentation for every project.

Communicate with the corporate service team, operation coordinator and HOD for instant solutions to any raised issues at the project.

Follow up on buffer spare parts & backup products at points to ensure committed service.

Visit the market for product development scopes.

Execute other official tasks, assigned by the department head.