Service Desk Technician I at iT1 | chakrie

Requirements

Additional Requirements

Provides support via phone, e-mail and chat to employees of corporate clients.
Assists users in troubleshooting Outlook.
Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11).
Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
Provides support for mobile devices including configuration and email sync.
Handles 50-60 issues per day efficiently and appropriately.
Maintains regular and punctual attendance.
Utilizes Active Directory database to reset network passwords.
Assists users in adding and changing network printers.
Provides technical support for VPN connectivity issues.
Controls user’s computers utilizing remote access tools.
Troubleshoots remote access connectivity problems.
Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with client service expectations.
1-3 years’ experience in call center or service desk environment.
Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11
Office 365 Support
User creations/terminations (tasks/requests)
End-user self-service tools
Cloud support – multiple device data syncing
AutoTask or other ticketing systems
Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills
Experience navigating a knowledgebase.
Proficient use of Microsoft Office applications
IT troubleshooting
Strong organization, time management, and prioritizing skills
Completed High School Diploma/GED
Strong technical and client interaction skills.
Self-starter with excellent organizational, administrative and interpersonal skills.
Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
Excellent oral, written, technical, and business communication skills.
Ability to multi-task and work in fast paced environment.
Sit at a computer for 8 hours per day
Keyboarding for 8 hours per day
Near Vision (working with small objects or reading small print)
Speaking (communicating information to clients / coworkers)
Hearing Requirements (In person speech, telephone, other sounds)

Responsibilities

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Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

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Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Service Desk Technician I

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Additional Requirements

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