Service Delivery Lead at Plentific | chakrie

Requirements

Required

5+ years in programme management, onboarding, implementation, digital transformation, or related consulting.
Proven experience in the housing sector (e.g. social housing, local authority housing, or residential property management).
Experience working with enterprise or strategic customers in SaaS or PropTech.
Demonstrable experience managing cross-functional delivery teams.
Strong stakeholder management, including senior and executive engagement.
Experience with KPI tracking, success planning, and customer governance.
Demonstrable experience leading change management and/or business transformation programmes.

Experience in property management, repairs & maintenance, or contractor ecosystems.
Exposure to integrations, APIs, data workflows, and system migrations.
Professional certifications (e.g., PMP, PRINCE2, Agile PM) are beneficial.
A strong communicator: able to translate technical details into accessible language for different audiences.
Highly organised: adept at planning, scheduling, documentation, and programme discipline.
Analytical: comfortable reading data, spotting trends, and identifying root causes.
Solution-oriented: willing to dive into the product, understand workflows, and creatively solve problems.
A trusted advisor: able to influence senior stakeholders and guide clients through change.
Calm under pressure: able to manage competing priorities and maintain delivery momentum.
Proven ability to oversee and manage delivery workstreams, risks, dependencies, and timelines.
Experience running large-scale SaaS onboarding or transformation programmes.
Confidence with CRM/CSM tools (e.g., Salesforce, Planhat).
Familiarity with integrations, data migration, and system configuration.
Ability to govern multi-workstream programmes with clarity and structure.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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